We, Townsville Fire understand the importance of protecting your right to privacy and have therefore prepared this statement to help you understand how we aim to protect the privacy of your personal information.
In this document we outline what details we keep about you and why we need these details.
The new Privacy Amendment (Private Sector) Act 2000 amends the Privacy Act (from 21 December 2001) to include laws that regulate the way private organisations, like Townsville Fire, handle personal information, including very sensitive information.
The Act contains 10 National Privacy Principles that regulate, among other things, how organisations collect, store and protect the quality of personal information. Also, how these organisations should use and share personal information with other organisations. The National Privacy Principles form part of all our procedures and policies and the way personal information and details are administered.
There is a summary of the National Privacy Principles at the end of this communication.
Townsville Fire collects personal information from clients and other associates to assist in providing our range of products and services. The type of personal information we collect about you may include your name, address, telephone number, fax number, email address, company and/or business information and details and other details appropriate to the products and services Townsville Fire provides.
Townsville Fire collects personal information when users use the Townsville Fire website to lodge their personal details, resume, company details and information, and when users change or update any of these details, or if users send Townsville Fire documents containing personal information.
You should note that there are security risks in transmitting information via the internet. You should assess these potential risks when deciding whether to use our on-line services. If you do not wish to transmit information via the Townsville Fire website, there are other ways in which you can provide this information, such as by mail, telephone or on-site visit.
When you browse the Townsville Fire website, our service provider logs the following information for statistical purposes:
We will not try to identify users or their browsing activities except, in the event of an investigation, where a
law enforcement agency may exercise a warrant to inspect the service provider's logs.
The Townsville Fire website is 'cookie' free, which means we will not send you any unsolicited information after you have accessed our website. We will only record your e-mail address if you send us a message. It will not be added to a mailing list unless specifically requested by the user.
The personal information Townsville Fire collects about you is used to correspond with you and to
provide you with other products and services from Townsville Fire.
If you choose not to provide your personal information, it may mean that we will not be able to provide these services to you.
There are other organisations that are connected to the services we provide to you and which may have access to your personal information. They are:
Under the National Privacy Principles, you have a right to know what information Townsville Fire holds about you, and you are entitled to see this information to ensure it is correct. To obtain this information, please contact Townsville Fire to ask for your personal details. The Privacy Act gives limited circumstances in which some or all access to this information may be denied. If this applies to you,Townsville Fire will explain this to you when you ask for your information.
If you want further information on how Townsville Fire handles personal information, or if you want to discuss a possible breach of privacy, please contact Townsville Fire in one of the following ways:
40-48 Murray Lyons Crescent
Annandale QLD 4814
If you are unsatisfied with the resolution of any questions, you can refer the matter to your Privacy Commissioner.
Townsville Fire is bound by National Privacy Principles We will abide by the National Privacy Principles at all times.
We will collect personal information (where reasonable and practicable) directly from you. We may at times collect your personal information directly from other sources.
Townsville Fire will use your personal information to provide our services relevant to you. This is known as a 'primary purpose'. If we need to use your personal information for another reason, or secondary purpose, like a marketing campaign, we will ask your permission to do so. If we are unable to get your permission before sending our communication, we will give you the opportunity to opt out of any future direct marketing campaigns at the time of mailing to you.
Townsville Fire will ensure that the personal information we collect to provide our products and services to you is accurate and complete. We will do this by ensuring that you have the opportunity to advise changes in personal details at all times.
Townsville Fire will not misuse or change your information without your knowledge. We will not share your information with anyone who doesn't have authority to see your information. To make sure of this, we will regularly audit access to the systems that support Townsville Fire and make sure that other organisations we deal with have Privacy policies adhering to the National Privacy Principles.
Where we collect sensitive information, we will only use it for providing Townsville Fire products and services to you. We won't use it for any other purpose or share it with anyone else without your permission.